The Left-Behinds

No, not the The Leftovers TV show…. The “left-behinds”—those who are failing to keep pace with the technological revolution. I am increasingly one of them.

At one time, I was among the “techno” leaders. I was one of the first academics to embrace email and did so at a time when most of my colleagues were rejecting email as a method of communication. I have previously mentioned secretaries I knew in days gone by who resisted having their typewriters replaced by computers and word processing programs. They were among the first left-behinds. At the time, I didn’t fully understand why . . . → Read More: The Left-Behinds

Customer Service

While we don’t always get good customer service, I hope that we (you and I) always do our best to provide it. This blog post is a follow-up to my previous post on Gas Pains. When I wrote that blog entry, I had received less-than-wonderful customer service from #Napoleon Fireplaces and blogged about my experiences attempting to get a new plastic knob to control the gas valve on a Napoleon gas log insert. You can still see much of the discussion on Facebook, although at this point you’ll need to search for it.

To summarize, the original gas knob, . . . → Read More: Customer Service