Will Rogers famously said, “I’m not a member of any organized political party. I’m a Democrat.” The sense that Republicans are “lock-step” in pursuit of their objectives, while Democrats are no better organized than a herd of cats, has been around since the days of Senator Joseph McCarthy and the frantic search for Communists thought to have infiltrated the US government. Republicans learned how to stick together during the “Cold War,” and it was not long until they had developed what came to be known as the Southern Strategy, which was essentially race-based politics, designed to take advantage of White . . . → Read More: Politics as Usual?
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 Comments are closed  Blog  and brotherhood, Bernie Madoff, Blacks, communication, communication media, Communists, Democrats, dot com, economic security, education, FDR, Fireside Chats, fossil fuels, Internet, Joseph McCarthy, lock-step, love, Mid-East, Middle East, Newsweek, newsweeklies, peace, Persian, political parties, political power, political process, politics, pundit, race-based, radio, Republicans, science and faith, Southern Strategy, television, the big picture, the future, this too shall pass, time, time management, TV, vested interests, vision, Will Rogers A recent Internet news article, “Want To Look Smarter? Stop Sending Emails And Speak Like A Human,” by Emily Peck, reminded me of the ways communication channels influence the meanings of messages. The principal communication channels fall into three general classes: visual (what we see), auditory (what we hear), and kinesthetic (touch, taste, smell, and emotional response). Although neither the article nor the study on which it is based specifically addresses the concept of channel richness, that is basically what the article is about. Face-to-face (F2F) is considered the richest communication channel because it conveys the most information. Assuming . . . → Read More: Changing Channels Comments are closed Blog apple, audio, auditory, auto-correct, channels, communication, communication channel, congruence, congruent, Emily Peck, F2F, face-to-face, hearing challenged, hearing impaired, Huffington Post, hunt and peck, incongruent, iPhone 6+, kinesthetic, letters, newscasts, Nick Eply, NLP, permanent record, podcast, postal systems, radio, Steve Andreas, tango, television, TV, video conference, visual, visually challenged, voice mail While we don’t always get good customer service, I hope that we (you and I) always do our best to provide it. This blog post is a follow-up to my previous post on Gas Pains. When I wrote that blog entry, I had received less-than-wonderful customer service from #Napoleon Fireplaces and blogged about my experiences attempting to get a new plastic knob to control the gas valve on a Napoleon gas log insert. You can still see much of the discussion on Facebook, although at this point you’ll need to search for it. To summarize, the original gas knob, . . . → Read More: Customer Service Comments are closed Blog Australia, automotive, Boy Scouts, business friends, communication, competitors, corporations, customer, customer service, dislikes, email, Europe, Facebook, fireplace, gas, gas appliances, gas fitter, gas knob, gas log, General Motors, head, head and heart, heart, Hearth & Home, international, Japanese automobiles, knob, likes, Lindy Asimus, manufacturing, marketing, merit badge, Michael Moore, Napoleon, Napoleon Fireplace, negative experiences, online identities, organizations, publicity, quality products, restaurants, Roger and Me, Sackett's, Sackett's Fireplace, sales, Scout, servers, service, social media, truth, valve, word-of-mouth This blog is not about eating too many beans…. Some gas pains are worse than others. This is the story of my experience attempting to replace a $2 plastic knob on a Napoleon gas log fireplace. You may have had a similar experience with one product or another, or you may encounter something similar in the future. In the days before social media, sharing similar stories with a sufficient number of people to influence corporate behavior would have been extremely difficult if not impossible. The sharing part is relatively easy now. What remains not so easy is influencing corporate . . . → Read More: Gas Pains Comments are closed Blog Australia, beans, communication, customer service, email, Europe, Facebook, fireplace, gas, gas appliances, gas fitter, gas log, Hearth & Home, knob, Linda Comerford, Lindy Asimus, Napoleon, social media, valve, W380-0002 You may be wondering what stubble’s got to do with it…. I had been wondering why so many men in current advertising, including the man deemed the “Sexiest Man Alive” by a popular magazine, are often photographed and filmed with three to five days of stubble. My curiosity got the better of me when I read an interview with a female actor who had just completed a movie about a same-sex relationship. When asked what she liked best about kissing another woman, she replied, “No stubble.” It turns out that stubble is women’s Number-One complaint about kissing men. It . . . → Read More: Stubble, Etc. Comments are closed Blog aphrodisiac, arras, bad boys, bare, Beowulf, bodkin, Calvin and Hobbs, change, Chaucer, clean-cut, collision, communication, delete, distort, English, fertility, generalize, Gloria Estefan, Hamlet, Henry Kissinger, hypnotherapist, impact, invitation, invite, language, Latin, lectern, mental image, Miami Sound Machine, Milton Erickson, nonverbal, nouning verbs, Old Greek, outlaw mystic, ovulation, partners, podium, politicians, power, reproduction, sex, sexual attraction, sexuality, Shakespeare, stubble, text, texting, transfer of meaning, TV, verbal, verbing nouns, Wild West Those of you who have studied NLP or persuasive communication are familiar with the concept of perceptual frames. The metaphor is fairly obvious: a window frame, for example, limits what we see on the other side of the window; a photographer can choose what is included in the frame of a photo by trimming the image so that it focuses on, say, one person instead of a group. The concept has been adopted by psychology for the purpose of understanding the context that determines how something is interpreted. All communication (all? Yes, all…) occurs within a contextual frame. In . . . → Read More: Framing and Reframing Comments are closed Blog beliefs, big picture, chunking, communication, context, contextual frame, culture, delayed gratification, down, framing, history, lateral, maturity, metaphor, NLP, perception, persuasion, political, politics, reframing, specific detail, time, time-frame, up One of the things NLP teaches is that details are important. Details have always been important, of course, but they are often overlooked. A TV show I saw recently had a couple of detectives enter a mosque to talk to the Imam. He has them leave their shoes in the entryway. We see them remove their shoes, and we watch the female detective use her shawl to cover her head. We watch them have their chat with the Imam, and then we watch them leave the mosque without stopping to put their shoes back on before hitting the cold and . . . → Read More: Details Comments are closed Blog advanced language patterns, architect, attention, awareness, Big Three, butt, communication, congruence, conscious, details, difference, difference that makes a difference, excellence, expertise, eye-accessing, fast phobia cure, hypnosis, Imam, language, learning curve, left-brain, mosque, mouth, NLP, phobia, practice, predicates, PTSD, research, Richard Bandler, right-brain, sales, sense-based, shoes, sleight-of-mouth, slight, subjective, submodalities, training, TV, unconscious, van, visual |
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