Second Amendment Blues

A well regulated Militia, being necessary to the security of a free State, the right of the people to keep and bear Arms, shall not be infringed.”

When it came to the Second Amendment, those who wrote the Constitution had this in mind:

Given their concerns at the time, it’s easy to see their reasons for including the Second Amendment in the Constitution. They were not sufficiently prescient to envision the AR-15. It’s cousin, the M-16, was the weapon U.S. soldiers carried in Vietnam. The M-16 is fully automatic (pull the trigger, and it fires several rounds), whereas . . . → Read More: Second Amendment Blues

The Left-Behinds

No, not the The Leftovers TV show…. The “left-behinds”—those who are failing to keep pace with the technological revolution. I am increasingly one of them.

At one time, I was among the “techno” leaders. I was one of the first academics to embrace email and did so at a time when most of my colleagues were rejecting email as a method of communication. I have previously mentioned secretaries I knew in days gone by who resisted having their typewriters replaced by computers and word processing programs. They were among the first left-behinds. At the time, I didn’t fully understand why . . . → Read More: The Left-Behinds

Social Media and Our Collective Well-being

A long time ago (1985) a New York University professor, Neil Postman, published Amusing Ourselves to Death: Public Discourse in the Age of Show Business. One of the principal ideas is that television is “entertainment,” even when the subject is serious. The “news” becomes just another “show.”

From time to time I have wondered what Professor Postman would have thought about social media. His principal complaint about television was that it turns “news” into “entertainment.” Rational discourse was replaced by video and sound “bites,” with the focus of attention increasingly fleeting and fragmented. I remember the history of television . . . → Read More: Social Media and Our Collective Well-being

Customer Service

While we don’t always get good customer service, I hope that we (you and I) always do our best to provide it. This blog post is a follow-up to my previous post on Gas Pains. When I wrote that blog entry, I had received less-than-wonderful customer service from #Napoleon Fireplaces and blogged about my experiences attempting to get a new plastic knob to control the gas valve on a Napoleon gas log insert. You can still see much of the discussion on Facebook, although at this point you’ll need to search for it.

To summarize, the original gas knob, . . . → Read More: Customer Service

Gas Pains

This blog is not about eating too many beans…. Some gas pains are worse than others.

This is the story of my experience attempting to replace a $2 plastic knob on a Napoleon gas log fireplace. You may have had a similar experience with one product or another, or you may encounter something similar in the future. In the days before social media, sharing similar stories with a sufficient number of people to influence corporate behavior would have been extremely difficult if not impossible. The sharing part is relatively easy now. What remains not so easy is influencing corporate . . . → Read More: Gas Pains

Old Dogs and New Tricks

An alternate title for this blog entry might be “Adjusting to Social Media.” Many of us who are older “dogs” at this point haven’t really caught up with the changes in forms of communication that have occurred in recent years. Some of us are making the effort. Others aren’t. If you’re a student of communication, you’re probably familiar with Morris Massey, who has used the lens of generational differences to help individuals understand the communication process. Where we were when, especially in pre- and early adolescence, influences the principal frames through which we view the external environment. When I was . . . → Read More: Old Dogs and New Tricks