March of Time

When we’re young, time seems to creep at a petty pace, but the passage of time accelerates as it goes by. When I was young, I had the sense that a week was a long time, and summer vacations lasted for ever. Now, days and weeks gallop by, and even months pass quickly. When I first read Andrew Marvell’s plea To His Coy Mistress, I didn’t fully understand his impatience. At this point, even without a mistress, I can hear Time’s wingèd chariot hurrying near. When I was young, I wanted time to pass quickly so that I could grow . . . → Read More: March of Time

Customer Service

Although the impetus for this blog was a “customer service” call I experienced with the “help” available at Charter/Spectrum when my cable was out, most everything here applies to all companies that assume artificial intelligence can serve customers as well a breathing, thinking, human being. Eventually, my problem was solved—but not before I developed a deep and abiding hatred for Charter/Spectrum in spite of a long history of good service from the human technicians who work for the company. Here’s the story:

I was at home nursing a very sore back (which probably reduced my tolerance for the stupidity . . . → Read More: Customer Service