By Joel Bowman, on June 20th, 2012% While we don’t always get good customer service, I hope that we (you and I) always do our best to provide it. This blog post is a follow-up to my previous post on Gas Pains. When I wrote that blog entry, I had received less-than-wonderful customer service from #Napoleon Fireplaces and blogged about my experiences attempting to get a new plastic knob to control the gas valve on a Napoleon gas log insert. You can still see much of the discussion on Facebook, although at this point you’ll need to search for it.
To summarize, the original gas knob, . . . → Read More: Customer Service
By Joel Bowman, on January 15th, 2012% Quite a few NLP trainers and Master Practitioners suggest that we would do well to avoid “why” questions. In some cases, the reason “Why” may not be the best question to ask is obvious. Imagine answering the following questions:
Why is the sky blue? Why were dinosaurs so big? Why don’t you love me anymore? Why do you think that?
In some cases, “why” is basically asking, “what is the reason,” and when the reason is complex (blue sky, dinosaur size), each response is likely to produce another “why” question. That’s also true when the reason is unknown (don’t . . . → Read More: Why Ask Why?
By Joel Bowman, on April 15th, 2011% The “Bell Curve” is the common expression for what is otherwise known as Standard Normal Distribution. The concept basically states that in any category, most members of the category will be grouped in the middle, with fewer members at the extremes. Wikipedia provides a fancy definition:
In probability theory, the normal (or Gaussian) distribution, is a continuous probability distribution that is often used as a first approximation to describe real-valued random variables that tend to cluster around a single mean value. The graph of the associated probability density function is “bell”-shaped, and is known as the Gaussian function or . . . → Read More: The Bell Curve Theory of Life
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